Since online shopping and delivery changes the terms of retail industry, it becomes crucial to improve operational efficiency and creating a world-class customer experience for customers.
- It is difficult to switch from offline stores to digital business services.
- Customers expect to reach through all channels.
- No prompt action is provided to customers.
- Lack of loyalty because of poor brand-customer relations
- Unavailability of effective communication system with clients limits your marketing potential.
How Retail industry can benefit from Instacall?
- Improved call center operation creates new opportunities to upsell, cross-sell, and get referrals and repeat sales.
- Cloud-phone system features like call queue, queue callback, and voicemail ensure that you won’t miss opportunities to make sales or call customers back.
- Adding contact names into your CRM database will give you a chance to provide personalized service to your customers.
- Reports and analytics will enable you to use the data to make new decisions and deliver 5-star customer experience.
- You can use outbound campaigns to reach more customers.
- Managing your relations through multiple channels will help you to handle all the traffic.
Instacall Cloud Contact Centre:
- integrates computer and telephone into a single system so that agents can communicate with
customers or clients by phone call, and maintain a consistent record of all communications
- includes call-routing, aided by interactive voice response (IVR), to ensure that customers and
clients get to speak to a qualified agent in the right department.
- gives access to high-level dashboards and detailed analytics, including data like average call
duration, call waiting time etc.
- is hosted in the cloud by a service provider, eliminating the need for the contact center
organization to deploy or maintain any hardware systems other than the computers and phones that
users need to access the system.