Instacall

Powerful and easy to use cloud contact center from anywhere and anytime

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How to Use Instacall

Watch the demo video to get familiar with Instacall and its functionalities which will help you to build an effective cloud call center

Core Features

Interactive Voice Response

Allows an automated system to interact with callers and helps route calls to relevant recipients

Queue management

Helps to direct coming calls to agents in the most convenient way to decrease call queue time

Voicemail

Provides the to get the voice messages from callers via call

Callback

Provides the to get the voice messages from callers via call

Call Forward

Helps agents to forward call relevant people through the system

Telemarketing

Allows to announce your campaign to your all and potential customers via call at the same time

Use Instacall in the different industries

Pricing for every business, at any stage

  • S
  • Up to 5 agents
  • 100 AZN
  • Per Month
  • Free 7-days trial
    • make a call
    • receive a call
    • forward the call

    • route to queue
    • go to submenu
    • hang up call
    • return to the calling IVR menu
    • return to the top level IVR menu

    • intro message
    • hold music
    • delay message

    • Ring agents in random order

    • activity dashboard
    • standard reports

    • role
    • extension
    • ring timeout
    • wrap up time
    • reject delay time
    • no answer delay time
    • busy delay time
    • allow outgoing
  • Free-recording 30 days
  • Services
  • 1 time virtual instructor led training
  • Self-service support (user guides, video guides)
  • M
  • Up to 10 agents
  • 200 AZN
  • Per Month
  • Free 7-days trial
    • make a call
    • receive a call
    • forward the call
    • connect to current call

    • route to queue
    • go to submenu
    • hang up call
    • return to the calling IVR menu
    • return to the top level IVR menu
    • send to voicemail
    • forward to phone number

    • intro message
    • hold music
    • delay message
    • # in queue
    • announcement message
    • callback registration
    • voicemail registration

    • Ring agents in random order
    • Ring all agents simultaneously
    • Ring one agent and progressively include others leading to ring all
    • Ring the next agent in position

    • activity dashboard
    • standard reports

      • role
      • extension
      • ring timeout
      • wrap up time
      • reject delay time
      • no answer delay time
      • busy delay time
      • allow outgoing
      • max no answer
      • auto answer time
      • external phone

      • create custom status

      • work and non-working days registration

      • customer rate
    • Organization management
    • FAQ management
    • Free-recording 60 days
    • Services
    • 2 times virtual instructor led training
    • 10:00-17:00 support during work days over the platform
    Best Choice
    • L
    • Up to 20 agents
    • 500 AZN
    • Per Month
    • Free 7-days trial
      • make a call
      • receive a call
      • forward the call
      • connect to current call
      • pickup current call

      • route to queue
      • go to submenu
      • hang up call
      • return to the calling IVR menu
      • return to the top level IVR menu
      • send to voicemail
      • forward to phone number
      • invoke URL

      • intro message
      • hold music
      • delay message
      • # in queue
      • announcement message
      • callback registration
      • voicemail registration
      • saving # in queue for recall

      • Ring agents in random order
      • Ring all agents simultaneously
      • Ring one agent and progressively include others leading to ring all
      • Ring the next agent in position
      • Ring the agent with fewest calls
      • Ring the agent with least talk time
      • Ring the agent who has been idle the longest time

      • activity dashboard
      • standard reports
      • customizable reporting

      • role
      • extension
      • ring timeout
      • wrap up time
      • reject delay time
      • no answer delay time
      • busy delay time
      • allow outgoing
      • max no answer
      • auto answer time
      • external phone
      • call restrictions

      • create custom status

      • work and non-working days registration
      • holiday

      • customer rate
      • agent rate
    • Organization management
    • FAQ management
    • Outbound campaign
    • Black list maintenance
    • Free-recording 90 days
    • Services
    • 3 times virtual instructor led training
    • Dedicated 7/24 support over the platform
    • Enterprise
    • Do you want to create the most optimal version for your company?
    • Contact us

    Fun Facts About Instacall

    Here are a few facts about our awesome software.

    16
    Happy clients

    138+
    Active agents

    150K
    Daily calls

    24/7
    Fast Support

    The Team Behind Instacall

    We give a huge importance to the power of teamwork. Therefore, throughout the years of growth, we managed to build a perfect team of motivated and highly skilled IT professionals.

    Our experienced and talented specialists always work hard and deliver amazing results, while keeping learning, improving and implementing new technologies and knowledge on the projects as the main principle.

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