Instacall

Powerful and easy to use cloud contact center from anywhere and anytime

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How to Use Instacall

Watch the demo video to get familiar with Instacall and its functionalities which will help you to build an effective cloud call center

Core Features

Interactive Voice Response

Allows an automated system to interact with callers and helps route calls to relevant recipients

Queue management

Helps to direct coming calls to agents in the most convenient way to decrease call queue time

Voicemail

Provides the customer with the ability to leave a voice message when not answered

Callback

The customers with the inability to wait in line can receive a call back

Call Forwarding

Helps agents to forward call relevant people through the system

Telemarketing

Allows to announce your campaign to your all and potential customers via call at the same time

Use Instacall in the different industries

Pricing for every business, at any stage

  • Cloud
  • 300 AZN
  • Per Month
  • Free 7-days trial
    • Up to 10 agents
    • 11 - 24 agents + 50 AZN per user

    • Up to 100 channels

    • make a call
    • receive a call
    • forwarding the call
    • connect to current call
    • pickup current call

    • route to queue
    • go to submenu
    • hang up call
    • return to the calling IVR menu
    • return to the top level IVR menu
    • send to voicemail
    • forward to phone number
    • invoke URL

    • intro message
    • hold music
    • delay message
    • # in queue
    • announcement message
    • callback registration
    • voicemail registration
    • saving # in queue for recall

    • Ring agents in random order
    • Ring all agents simultaneously
    • Ring one agent and progressively include others leading to ring all
    • Ring the next agent in position
    • Ring the agent with fewest calls
    • Ring the agent with least talk time
    • Ring the agent who has been idle the longest time

    • activity dashboard
    • standard reports
    • customizable reporting

    • role
    • extension
    • ring timeout
    • wrap up time
    • reject delay time
    • no answer delay time
    • busy delay time
    • allow outgoing
    • max no answer
    • auto answer time
    • external phone
    • call restrictions

    • create custom status

    • work and non-working days registration
    • holiday

    • customer rate
    • agent rate
  • Organization management
  • FAQ management
  • Outbound campaign
  • Black list maintenance
  • Free-recording 90 days
  • Services
  • 2 times virtual instructor led training
  • 10:00-17:00 support during work days over the platform
  • Enterprise
  • Do you want to create the most optimal version for your company?
  • Contact us

Fun Facts About Instacall

Here are a few facts about our awesome software.

19
Happy clients

170+
Active agents

150K
Daily calls

24/7
Fast Support

The Team Behind Instacall

We give a huge importance to the power of teamwork. Therefore, throughout the years of growth, we managed to build a perfect team of motivated and highly skilled IT professionals.

Our experienced and talented specialists always work hard and deliver amazing results, while keeping learning, improving and implementing new technologies and knowledge on the projects as the main principle.

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Contact Us

How to find us